Audit public Zendesk Guide articles before policy drift reaches your AI agent.
Scan public Zendesk Guide articles for conflicting policies, near-duplicates, and freshness signals. Free, read-only, and no Zendesk login required.
CheckMyHelpCenter gives Zendesk teams a quick, evidence-backed view of public knowledge-base hygiene. Paste the public Help Center homepage and review the highest-risk signals without connecting an account.
- Access
- Public Guide pages only
- Login
- Not required
- Changes
- None — read-only
- Best input
- Public /hc/ homepage
What the Zendesk audit checks
The free audit first tries Zendesk's anonymous Help Center Articles API when the submitted address supports it, then falls back to a bounded crawl of public HTML. It analyzes only articles available to an anonymous visitor, and every finding points back to the evidence that triggered it.
- Return windows and free-shipping thresholds that disagree across articles.
- Articles with substantial normalized word or phrase overlap that may be near-duplicates.
- Visible update dates older than 365 days that deserve human review.
- Coverage of common ecommerce support topics such as delivery, refunds, payments, and order changes.
Which Zendesk URL should I submit?
Use the public Help Center homepage a customer would open, such as https://brand.zendesk.com/hc/en-us or the equivalent /hc/ path on a custom domain. Starting from an individual article can reduce discovery coverage.
Zendesk exposes title, body, locale, and update metadata for anonymously visible articles. The audit does not treat Zendesk's deprecated outdated field as proof that an article is current or stale.
What the free audit cannot access
The public scanner does not sign in to Zendesk and cannot inspect restricted Guide content, drafts, macros, tickets, agent workspaces, or AI conversation history. A connected DocSanity product is required for private sources and scheduled monitoring, subject to the permissions approved by your team.
A private Help Center, an article restricted to a user segment, an unavailable public API, or a scan safety limit can reduce coverage. The report shows the pages successfully analyzed instead of claiming a complete account audit.
Why content consistency matters for Zendesk AI
Zendesk's own generative-AI guidance recommends reducing redundant, duplicate, and conflicting knowledge. A maintained canonical answer gives customers, agents, search systems, and retrieval tools a clearer source to use.
CheckMyHelpCenter is an independent tool and is not affiliated with or endorsed by Zendesk. Zendesk and Zendesk Guide are trademarks of their respective owner.
Official platform references
Product boundaries on this page are based on the platform documentation below, verified August 5, 2026.
Questions about this audit.
Can I audit a public Zendesk Guide knowledge base without an API token?
Yes. The free audit reads only the Guide articles available to an anonymous visitor and does not request a Zendesk token.
Will the audit edit or unpublish a Zendesk article?
No. It is read-only and returns review suggestions with source links. Nothing is written back to Zendesk.
Can it scan Zendesk macros and tickets?
Not in the public web audit. Macros, tickets, private articles, and AI conversations require an authenticated integration.
Why are restricted Zendesk articles missing from the report?
Zendesk filters anonymous Help Center access by article permissions. Drafts, signed-in content, and user-segment restrictions are outside a public URL audit.
Does a potential duplicate mean I should delete an article?
No. The signal is based on content overlap. Review locale, audience, product, and policy scope before deciding whether to merge, redirect, or keep both pages.