Policy conflicts
Find different shipping thresholds, return windows, and other rules that appear to cover the same situation.
Free · No login · Read-only
See what could make your support AI give the wrong answer.
Paste your public Help Center URL. We’ll inspect accessible articles for conflicting policies, near-duplicates, and freshness signals—then give you a free health snapshot.
Public pages only No account access Nothing is changed Raw content not stored
Z Zendesk
G Gorgias
S Shopify
+ Custom sites
Four practical checks
A useful answer in under a minute.
No vanity score. Every flagged issue points back to public source evidence your team can review.
Near-duplicates
Surface pages that compete to answer the same customer question and may split your retrieval signals.
Freshness signals
Review pages with visible update metadata that suggests a policy may be old. Missing dates stay unclassified.
Topic coverage
See which common ecommerce support topics appear in public content—without pretending this is ticket-based gap mining.
How it works
Public evidence in. Reviewable findings out.
- 1We discover public articles
Only pages available without an account or access token are eligible.
- 2We compare rules and meaning
Policy values, topic overlap, update dates, and source context are checked together.
- 3You get a directional snapshot
Open the sources, verify the evidence, and decide what deserves attention.
Help Center audit FAQ
Frequently asked questions.
CheckMyHelpCenter is a free, read-only health check for public support content. Here’s exactly what it can—and cannot—analyze.
What is CheckMyHelpCenter?
CheckMyHelpCenter is a free, read-only Help Center health check from DocSanity AI. It analyzes publicly accessible support articles for policy conflicts, near-duplicates, freshness signals, and common ecommerce topic coverage.
Which Help Center platforms are supported?
The public audit works with accessible Zendesk Guide, Gorgias, Shopify Help Center, and custom support sites. The site must be reachable over the public web without a login.
Does the audit require a login or change my content?
No. The free audit reads public pages only, does not request account access, and never edits or publishes Help Center content. Every finding is a suggestion for human review.
What does the free Help Center audit check?
It looks for rules that may disagree across pages, articles that answer substantially the same question, visible update dates that may deserve review, and the presence of common ecommerce support topics.
How is the content health score calculated?
The score is a directional signal based on the public pages successfully analyzed, including the severity of potential conflicts, duplicate content, and freshness evidence. It is not a guarantee of AI answer accuracy, and no score is shown when there is not enough reliable data.
Can CheckMyHelpCenter analyze private articles, macros, or tickets?
The free web audit cannot access private articles, macros, saved replies, tickets, or AI conversations. Those sources require a connected DocSanity integration, with capabilities and permissions varying by platform.
Built for public content
Your Help Center stays yours.
We fetch only content reachable without authentication, never log in or submit forms, and do not retain raw page content after the report is built. Google Analytics measures site usage so we can improve the tool.
- Read-only request
- Bounded crawl
- No source changes
Contact & feedback
Found something odd—or have an idea?
Send us a bug report, product suggestion, or question. Your feedback helps us make every public audit more useful.
support@willgo.tech We welcome product feedback and support requests.
One scan finds today’s drift.
DocSanity keeps it from coming back.
Continuously monitor private articles, macros, saved replies, and support conversations—with approval before every proposed change.
Platform capabilities vary. You’ll review permissions before connecting.