Find conflicting ecommerce policies across your public Gorgias Help Center.
Scan a public Gorgias Help Center for conflicting policies, duplicate articles, and freshness signals. No Gorgias login and no content changes.
CheckMyHelpCenter helps ecommerce support teams inspect the public answers that shoppers and AI assistants can discover. The audit is designed to surface review candidates, not to make automatic policy decisions.
- Access
- Public Help Center pages
- Login
- Not required
- Changes
- None — read-only
- Best input
- Public Help Center home
What the Gorgias Help Center audit checks
The scanner compares accessible articles for selected policy values and normalized content overlap. It prioritizes evidence that can change a customer-facing answer, including free-shipping thresholds, return windows, and older versions of the same FAQ.
- Free-shipping thresholds and return windows with inconsistent numeric values.
- Near-duplicate articles that answer the same shopper question.
- Explicit update dates that may warrant a freshness review.
- Missing public coverage for common ecommerce support topics.
Which Gorgias pages can be discovered?
Submit a public *.gorgias.help homepage or the Help Center's connected custom domain. Published public articles can be discovered from the Help Center; an unlisted article may be reachable only when its exact URL is submitted, and drafts are not public.
The free audit uses public web content. It does not rely on an undocumented Gorgias Help Center article API and does not promise account-wide article coverage.
A public audit is different from a connected Gorgias review
The free web tool sees only publicly reachable Help Center pages. It cannot compare those pages with Gorgias Macros, ticket replies, Rules, private customer data, or AI Agent configuration.
That boundary keeps the first audit quick and permission-free. Teams that need cross-source governance can use a connected DocSanity workflow and review its requested permissions before enabling access.
Human review stays in control
Two policies can look different while both remain valid for different regions, products, or promotion types. Findings are therefore presented as potential conflicts or context checks with evidence—not as automatic edits.
CheckMyHelpCenter is an independent tool and is not affiliated with or endorsed by Gorgias. Gorgias is a trademark of its respective owner.
Official platform references
Product boundaries on this page are based on the platform documentation below, verified August 5, 2026.
Questions about this audit.
Can I scan a gorgias.help or custom-domain Help Center without logging in?
Yes. Submit the public Help Center homepage. The free audit does not request Gorgias credentials and reads only accessible pages.
Can the free audit review Gorgias Macros?
No. Macros and saved replies are private account data and require a connected integration with approved permissions.
Does it automatically fix conflicting policies?
No. It shows source-backed review candidates. Your team confirms the applicable rule and chooses any follow-up action.
Will unlisted or draft Gorgias articles be included?
Drafts are not public. An unlisted article may be included only when it is reachable from the submitted pages or when its exact public URL is submitted.
Does the free audit access Gorgias tickets or AI Agent knowledge?
No. Tickets, Macros, Rules, private data, and AI Agent configuration require an authenticated integration and are outside the public audit.